ABOUT US
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ABOUT US Mailing address is: KCIC CHRISTMAS ORNAMENTS dba Silk Christmas Tree Skirts.com 4885 McKnight Road #287 Pittsburgh, PA 15237 Customer Service: 1.724.897.7393 1.888.344.2779 Fax Order Line: 1.724.897.7393 (available 24-7-365) |
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CONTACT:
My in-stock, ready-made silk Christmas tree skirts sell all year round and all over the world. A custom-made Christmas tree skirt can be ordered all year round. Custom orders for fabrics and themes on this site must be placed by November 1 in order to give me enough time to make your Christmas tree skirt without being rushed. If you want a fabric or Christmas related theme not shown on this site, please contact me before November 1st.
My busy season is October to mid-December. The best way to reach me during the off-season is by using the contact form on this website. the phone is not manned. However, I check for messages several times a day. Ordering from the cart is secure. If preferred, you can place your order by phone. Just let me know the best time to call you when you call or email me and I will contact you or your agent.
In your email or your phone message, please give a detailed message and include your telephone number and e-mail address. If you are inquiring about product availability send the product SKU number and describe the quantity that you need. I will reply by e-mail at the earliest available opportunity excluding weekends, national and UPS holidays.
E-MAILING
As a rule, I check and reply to e-mail several times a day and generally respond within 1 business day depending on the complexity of the required answer. Use the contact form on our website for the quickest reply. If you do not get a return message within that time frame, it is possible that I simply did not get your e-mail. Many ISP's (including ours) have installed aggressive spam filters that reject any message sent from a domain or address that is not in your address book. If my e-mail to you or yours to me is being rejected as spam, we will never know. E-mail me again if your need is urgent or if you do not hear back within 2 business days.
In order to make e-mail communication to and/or go smoothly:
- Use the Contact Form on the website.
- If you prefer to send from your own e-mail account, set the spam filter on your inbox to accept mail from SilkChristmasTreeSkirts.com.
- Verify that the e-mail address typed on your note, our Contact Form and your order are correct. I can't tell you how many times we've taken hours to research and prepare a reply to a the customer only to have the reply returned to us because of an incorrect e-mail address.
- Check your bulk or spam e-mail box for our reply. Perhaps it went there rather than your Inbox.
- CHECK your e-mail! We realize that the daily checking of e-mail is not a priority for everyone. But, if you send a message and expect a reply, you've got to check your e-mail in order to see it! :-)
SECURE ORDER PROCESSING
Our Internet site processes orders 24 hours a day 365 days a year. We use a secure server for all of our on-line order processing. Orders placed on our website are processed securely in "real-time" which means your card is automatically credited/debited at the time of the transaction. This process is not handled by us personally but by computers located hundreds of miles apart. Each order and the confidential information is encrypted for your security. Your privacy will be respected and protected.
Payment Methods
We accept all major credit cards, Paypal e-checks, and Post Office money orders. For the USA ordering from our website you can pay with:
- American Express
- Diners Club
- Discover (credit or debit)
- MasterCard (credit or debit with MasterCode)
- Visa (credit or debit with"Verified by Visa")
- Paypal (debit)
- Paypal (account, major credit card)
- Paypal E-check: If you pay by Paypal e-check the order will not ship until after the four business days it takes for them to process and clear your payment. Orders are filled on a "first come, first paid for" basis. Therefore, it is possible that an the item may be out of stock by the time your payment clears and the order is ready for processing
- Postal Money Order: For your security, a USA postal money order is preferred. Remember, orders are filled on a "first-come, first-served, paid for" basis.
- International and Canadian orders: We accept all major credit cards and bank to bank transfer. Sorry, no international checks, money orders or travelers' checks. The current rate of exchange will apply. All orders are subject to a fraud review which can take up to three days to complete.
- eZBuy: you can place an order on the site and take up to 2-4 months to pay for it. Please place the order before July 31st if you need to take advantage of the full payment time. The skirt will be shipped after the order is paid in full.
RECEIPTS
You will see a confirmation of your order on your screen and receive a copy by e-mail at the end of the transaction. This will be your receipt. You will also be e-mailed a tracking number after the order is shipped. You can always log in to your account to get an extra copy of the receipt or check the progress of your shipment tracking number.
GIFT ORDERS
We will gladly send any order from you as a gift. The receipt will be e-mailed to you after the online transaction and they will get an elegant gift card in your name and a Gift Pouch for elegant packaging. The recipient of your gift will not get any price information regarding the sale. Be sure to request either or both by adding a note in the Cart before checking out.
Please notify the recipient that a signature will be required with a UPS delivery. The signature requirement is for your protection. With it, you can be sure that your intended recipient actually received your gift or trace it if they did not.
ORDER FULFILLMENT
IN STOCK: We ask all customers to allow 3 business days for processing your silk Christmas tree skirt order. Expedited (3 Day Select, 2nd day Air, Next Day Air) is only available for in-stock products and will ship one day after the order placed.
CUSTOM ORDERS:
Please allow at least 2-4 weeks for the creation and shipment of a custom ordered Christmas tree skirt. If you are pressed for time, we may be able to modify an existing skirt to fit your specifications. If the modification requires us to purchase additional supplies or materials it will take longer and we will pass that charge on to you.
Here is a listing of all the available themes for Christmas Design Elements. The Design Elements are also organized by color to help customers looking for a specific colorway. As I make a skirt, it is moved from the Custom Made category to the Silk Christmas Tree Skirt categories here and at I Love Christmas! website. My Christmas tree skirts are also available on Bonanza, Amazon and Etsy. But, since they charge to list on their sites, the price is higher-no discounts. :-)
DISCOUNT SHIPPING:
Dimensional shipping rates are ridiculous (in my opinion) and there is no cheap option for shipping the finished, packaged Christmas tree skirt. I will absorb the UPS/USPS ground shipping. But, international and expedited USA shipping is only available as a paid option.
PRIVACY
We respect your right to privacy when placing an order online and will not sell, rent or give away your personal information. I have a firm privacy policy and will never share your e-mail addresses or personal information with anyone (unless required to do so by a court order.) I have a strict anti-spam policy as well. I hate to get it and never send it. If you get an email that appears to come from our domain and has a link in the body of the message, do not click on the link. Place your mouse over the address in the link to see who is actually sending it. Delete the email immediately if the domain does not match: silkchristmastreeskirts.com. I will never under any circumstances send blanket unsolicited commercial e-mail (spam) advertising a product that is not sold on this website. Once or twice a year, you may receive an e-mail informing you of discounts, special sales, and new products.
WARRANTY
With normal seasonal use, and proper care your silk tree skirt will last for many years. I guarantee the workmanship on your silk tree skirt for 1 year of normal use and if you follow my recommendations for storage. The skirt includes the use and care instructions and a label so that you will know how to take care of your skirt during off-season storage. Also included is an Emergency Repair kit, unbuffered acid-free tissue and desiccants. I ship in a waterproof mailing pouch that you should retain for off-season storage.
If you have any further questions, please use the Contact Form. I will be happy to help you.
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